Speaking when they care (reorganizing the economics and attitude of customer service)

Investing in delight via customer service is cheap to experiment with and easy to prove. Just siphon off 1% of your calls to a trained person who actually cares and wants to help–and see what happens to customer satisfaction and word of mouth. Cancel …

Investing in delight via customer service is cheap to experiment with and easy to prove. Just siphon off 1% of your calls to a trained person who actually cares and wants to help–and see what happens to customer satisfaction and word of mouth. Cancel a few TV ads and you can pay for it–soon it will pay for itself.game rpg mobile

Author: lykle

Kalm, nieuwsgierig en vastberaden. Stelt de juiste vragen als dagvoorzitter/moderator.